We at Browzwear want our customers to get great results from our software solutions. That’s why, for instance, we implemented initiatives like the Indie Project and the Browzwear University. There’s something quite wonderful about seeing the combined effect of these programs and the creative talents of our customers – stunning example after example of 3D fashion – being posted on LinkedIn and other social media.
As another example, customer feedback is an important influencer in how we construct the future feature roadmap. It’s important for us to listen and produce features that are a boon to productivity. And on a more prosaic level, wanting optimal results for our customers is why we probably have some of the best support teams in the world.
However, part of the whole support infrastructure which is sometimes overlooked when our customers are looking for a solution is our Help Center. This extensive self-service knowledge base contains hundreds of pages of detailed information that can quickly answer your query. The content includes:
There’s one other part of the Help Center that should be particularly highlighted: at the bottom of every topic there’s a feedback link. If you find a particular piece of content is not clear, lacks detail, or simply could be better, this link makes it quick and easy to let us know. And every piece of feedback is read and carefully considered. We are well aware that not everyone consumes information in the same way and presentation of the material always benefits from a fresh perspective. Your opinions matter and your contribution may help influence the content for everyone’s benefit. In other words, don’t hesitate to give feedback.
The next time you are looking for support about a Browzwear software feature, don’t overlook the Help Center. (And don’t forget the feedback link!)